Restaurant
Mystery Shopping
Customer
Point of View, a Mystery Shopping service
catering exclusively to the restaurant and
hotel foodservice industries since 1985.
Client
Statements
Stability, Client Loyalty & Industry Expertise
MYSTERY
SHOPPERS! ENTER HERE
For
the past 22 years, CPV
"secret shoppers" have paid anonymous visits to our clients' restaurants
and provided them with a complete report focusing on service, facilities
and food. Though located in Southern California, CPV provides shopper
reports throughout the United States and has served many high profile
clients, such as HARD ROCK CAFES, CALIFORNIA PIZZA KITCHENS, and HILTON
HOTEL franchisees.
CPV
has special processes in place to insure quality reporting!
1)
3 POINT VERIFICATION SYSTEM FOR REPORTS.
The
information in each report is verified three different times
before being sent out to clients in order to make sure information
is accurate!
2)
EVALUATOR MATCHING SYSTEM.
Our
methods insure that the "shoppers" or "spotters" utilized match
the demographic profile of our client's customer base. Therefore,
reports are an accurate indicator of customer perspective.
3)
REFINING PROCESS FOR OUR TEAMS.
Additionally, we go through a refining process to make sure our
teams are top-notch.
STATEMENT
EXCERPTS FROM SOME LONG TIME CLIENTS:
"Customer
Point of View is the monitor of our restaurants' hospitality creed.
We have built incentive programs around the CPV reports. We doubled
the number of reports each month and the friendliness of our staff
has been totally consistent ever since." (This company has been
a client since 1991)
"We have found the CPV mystery shopping service significantly augments
our own on-premise inspections. The anonymity of shoppers, the fact
that they fit our basic demographic mix and the structure of reports
make them a very useful tool in assessing the success of our quality
and service initiatives and the effectiveness of our management teams."
(This company has been a client since 1992)
"CPV
reports give us an objective review of our restaurant operations and
help us check for consistency of service". (This company has been
a client since 1986)
STABILITY,
CLIENT LOYALTY AND INDUSTRY EXPERTISE:
In
a recent study, we determined the average length of time our clients
stay with us is a very respectable 9 years! We are also proud
to say that we have an unparalleled record of reliability. Customer
Point of View always meets it's commitments and reports are ON TIME
and thorough!
EXPERTISE
YOU CAN RELY ON! CPV staffers have had articles published by the
California Restaurant Association, Western Foodservice Magazine (now
extinct), Foodservice.com, Food and Beverage Manager Newsletter.
Additionally,
CPV staffers have also been engaged as consultants to help introduce
mystery shopping to Russia, and to help guide other shopper
services in Asia.
